Email kfashola@googlemail.com and we will get back to you. Telling us your device and iOS version helps.
Common questions
How do I get into Parent Mode?
Tap the padlock in the top corner of Child Mode and answer the multiplication question. That question is there to keep younger children out of the settings.
Where is our data stored?
Only on your device. The app has no accounts and nothing is uploaded anywhere. The only network connection is to Apple's App Store for the optional Family Pass. See the privacy policy.
Will we lose everything if the app is deleted?
Yes. Because nothing is stored online, deleting the app removes the children, missions and stars permanently.
Can I change or remove the starter missions?
Yes. Every mission can be edited, paused or deleted in Parent Mode under Missions.
My child completed a mission but no stars appeared.
That mission is probably set to need your approval. Open Parent Mode and check Pending approvals — the stars are awarded once you approve it.
Can more than one child use the app?
Yes. The app is free for one child. The Family Pass, a single one-time purchase, adds unlimited children. Add them in Parent Mode under Children, and choose which child is shown in Child Mode from Settings or from a child's page.
I bought the Family Pass on another device. How do I get it here?
Open Parent Mode, go to Settings and tap Restore Purchases. Sign in with the same Apple ID used for the purchase. Family Sharing is supported.
Is there a subscription?
No. The Family Pass is paid once and never renews. There are no adverts and no other purchases.